Vasavi Chintala

Whenever we have any Severity – 1 (Urgent) ticket for any Merit Client with any of the merit product as shown below, please follow the below instructions. Support team receives an email from Clie...

(1) Incident   Once a case has been through the AIC process and is Identified as an incident, the steps below should be followed.   (2) Open an Escalation Incident Ticket (Jira) The naming conven...

Jira ticket can be created in two ways. One I through Zendesk and the other is to create from Jira ticketing tool. The purpose of creating and mapping Jira ticket in Zendesk is to capture all the ...

Below Scenarios are addressed in this fix.  Trade Import and Re-Processing getting stuck, this could cause Trades to be stuck with a Processing Status of ‘New’ after import. Bulk Actions on Trade...

FTT Financial transaction taxes (FTT) levy a tax on each unique instance of the buying and selling of financial assets. Trades Data is Imported from different Source Systems into the FTT Trades Tab...

Whenever support team receives the UBS – Claims Manager Issues with FI Scheduler as shown in below screenshot, we need to follow the below steps   Steps to follow and fix the issue   GO to SCHEDU...

JPM currently process EQUITIES , PRIME and FIXED INCOME data in Merit and the system went live in 2017 Sept.  Main IT contacts : jagdish.p.parate@jpmorgan.com and rajashree.divakar@jpmchase.com IT ...

Applying Matching Rules to JPM Copy the matching rules. Incase of Regression, go to the Merit Matching Rules tab in the excel. Select the columns with data and copy the contents. Login to th...

NOTE:       The Book value is manually entered by user and it is not affected by the Profit Centre lookup. Only the Profit Centre value is dependent on the Profit Centre data. Even though there is ...

DB currently process Equities, Prime Brokerage, Value date mismatch, GedNY, NY Swaps nd Fixed Income data in Merit and the system went live in 2010.  Main IT contacts : kiruthiga.krishnasamy@db.com...