Vasavi Chintala

    Break Match: Brokerage Operations team may encounter trades matched to incorrect instructions or affected by key lock errors, as well as trades appearing in incorrect statuses like USRMATPC or ...

           Whenever Max or Engineering team send an email or requests Support team to perform rebuild indexes in SQL in PROD server 18.19. We need to follow the below process.   Login into HSBC se...

  When analyzing an invoice, you may find that we already have a scratchpad in the system with a similar structure but errors or does not produce the expected results when uploading. This could be ...

    When ever Support team receives a request or an email from Dev team to share the PROD Extract as shown below email Screenshot. We need to follow the below process     Note: If we receive the ...

  Preprocess scripts are VB script or .cs files integrated with the import services which imports everything to the Brokerage system as well as , adding / updating records from or into the same tab...

  Strategies are used for grouping the trades into a bundle according to different criteria. When trades get imported into the system, the trades are grouped into the different Strategies based on...

    When ever we receive an email from HSBC Ops team as shown below, that they are not able to access Merit application/Merit Slowness. We need to follow the below process.  If it is not mentioned...

        Incident Details: Ticket ID: 51060 - Merit Error – Invoice in Hold Status - Zendesk Ticket Created at: 4th July 2023 (02:55 PM IST) Jira ID: 14061 - https://cognizantproducts.atlassian.net...

  To share Broker Hierarchy details to the client, follow below documents. DB script for new hierarchy, here CLNT1-XP SECURITIES LLC is the Description 2.  INSERT INTO [dbo].[MRT_SNCLAIMSRULES] 3...

    Support team will perform Drop release along with Engineering team on all the 3 environments for the Brokerage Servers.   10.84.30.11 – UAT Environment 10.84.32.11 – Pre-Prod Environment 10....