HSBC – Brokerage – Merit Password Reset

Support case - Ticket: ** Merit Password Reset** – Cognizant – Zendesk

Follow the below steps for resetting the Merit Password:

• Login into the PROD servers via Jump server and open thick client application or Web UI
• Once login into Thick Client/Web UI, go to Users-> users administration, a window will be populated as shown below.
• In the password tab, please provide the first name of the user@123 and confirm same password
• click on OK button.
• Same process has to be followed for UAT and Pre-Prod Environments for resetting the merit password.
• Once the merit password has been reset. We need to send a separate email to them with the Username and Password.
• After sending an email to user with credentials, support team can close the Zendesk ticket